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Return Policy

1. All Sales Final

Due to strict hygiene, health, and safety standards for personal care, skincare, grooming products, pet food, and food products, all sales are final. We do not accept returns, exchanges, or refunds for changes of mind, personal preference, or incorrect selection by the customer.

2. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If an item is defective, damaged during transit, or if you receive the wrong product:

Contact us within 48 hours of delivery at contact@m2ovation.com.
Please include your Order Number, a brief description, and clear photos of the damaged/incorrect product and packaging.

3. Verifications & Resolutions

Once verified and approved, we will arrange a replacement or issue a refund to your original payment method at no additional cost to you. If a return of the damaged item is required, we will cover the return shipping costs via our designated courier. Approved refunds are typically processed within 5–7 business days.