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Delivery Policy

Shipping & Delivery Policy

1. Where We Deliver

We currently ship to Hong Kong, Macao, Taiwan, Japan, South Korea, Malaysia, and Singapore via SF Express.

2. Processing Time

Orders are typically processed and dispatched within 3 business days (excluding weekends and Hong Kong public holidays) before being handed to SF Express.

3. Shipping Fees

Shipping costs are calculated based on your delivery destination, order total weight, and any active promotional offers (such as free shipping thresholds). The final shipping fee is always clearly displayed at checkout before payment.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your SF Express tracking number, allowing you to follow your package every step of the way.

5. Customs, Taxes & Import Duties

For deliveries outside Hong Kong and Macao, your order may be subject to local import duties, customs taxes, value-added taxes (VAT), or clearance fees levied by your destination country's government or courier service.

Customer Responsibility: All applicable customs fees, import duties, and taxes are the sole responsibility of the customer and are not included in the purchase price or shipping fees calculated at checkout.
Customs Clearance & Refusal: Customs policies vary widely by region. If a package is refused, unclaimed, or returned due to unpaid import taxes or customs clearance failure, the customer will be responsible for all original shipping fees, return freight charges, and any associated customs processing costs incurred.
Required Identification: Certain destinations (such as Taiwan's EZ WAY system) require real-name authentication or tax ID registration prior to customs release. Please ensure all recipient details match your government identification for smooth delivery.

6. Questions About Your Delivery

For any shipping-related inquiries, including delayed or missing packages, please review our FAQ or contact our support team directly at contact@m2ovation.com.