At M2 Ovation Limited, customer security and trust are our top priorities. To protect our customers from online scams, phishing attempts, and unauthorized impersonation, please review the following safety guidelines:
1. Official Communication Channels
Official Corporate Website: Our institutional website is www.m2ovation.com (previously www.mtwogroup.com)
Official E-Shop Website: Our only authorized online store for purchases is www.m2ovationshop.com.
Official Social Media Channels: Our official verified brand channels are:
Instagram: peps.ovation
Facebook: PePs Ovation Hong Kong Distributor
Official Email Domains: Legitimate email communications from our team will originate strictly from our official corporate domains: @m2ovation.com and @mtwogroup.com (primarily via contact@m2ovation.com).
Customer Support: Inquiries submitted through our website’s Contact Form are processed through our official SHOPLINE customer message system.
2. Important Security Warnings
M2 Ovation Limited will NEVER:
Contact you via unverified private phone numbers, unofficial social media direct messages (DMs), or alternate instant messaging accounts asking for personal financial details.
Request you to operate an ATM, alter bank payment settings, or perform wire transfers to individual/personal bank accounts.
Send SMS or email links requesting you to input credit card details or bank credentials on third-party non-official websites.
3. What to Do If You Suspect Fraud
If you receive any suspicious calls, SMS messages, direct messages, or emails claiming to represent M2 Ovation Limited, PePs Ovation, Bodi Ovation, or our French import lines:
Do not click any links or provide personal/financial information.
Verify immediately by emailing our support team directly at contact@m2ovation.com or via Instagram DM
Report suspicious activities to local law enforcement or anti-fraud authorities (such as the Hong Kong Police Anti-Deception Coordination Centre - ADCC Hotline 18222).
